We are always happy to provide COD of any value to all genuine customers who have a good track record in accepting COD orders. We process such orders manually and change a high value transaction into COD for all genuine clients. On the other hand – we blacklist all customers who do not accept COD orders without a valid reason[/vc_toggle][vc_toggle title=”Do you accept payments via Paypal?” icon=”0″ icon_closed=”0″]Yes we do. To use Paypal – you need to enter Billing Address which is outside India. Shipping Address can either be within India or Outside India. Once you fill these details on checkout form you will be able to use Paypal. Currency is converted automatically to USD by Paypal once you are on payment screen.[/vc_toggle][vc_toggle title=”Can I cancel my Order once placed?” icon=”0″ icon_closed=”0″ el_id=”1464635329965-b9032dbf-0ffb”]No. You cannot cancel the order once it has been placed. No matter if it was shipped or not.[/vc_toggle][vc_toggle title=”How do I make a return?” icon=”0″ icon_closed=”0″]We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy listed here.[/vc_toggle][vc_toggle title=”How can I exchange the material?” icon=”0″ icon_closed=”0″]Kindly dispatch the material back to us within 7 days from date of delivery of your parcel that you wish to exchange. Please mention the order number at the top of the courier bag. Once received we will issue you store credit for the same. The store credit will be valid for lifetime and you can apply the same at the checkout while purchasing a new material.
Our address is :
THE INDIAN FASHION
UNIT 103 TOWER 11 UNITECH HORIZON
SECTOR PIE 2
GREATER NOIDA
UTTAR PRADESH 201306 PHONE
7861882882[/vc_toggle][vc_toggle title=”Why don’t you provide refund instead of exchange?” icon=”0″ icon_closed=”0″]While we value our customers the most and we are 100% committed towards meeting demands of all customers – we have exchange policy instead of refund (or money back). Reason being – most products on our website are Imported items and are from the Top designers from the world. Also- as most items are sold out during the pre-booking phase – refunds causes extra operational issues and therefore to provide better service to our customers we have only No Questions Asked Exchange policy.[/vc_toggle][vc_toggle title=”Which Products Qualify for Returns?” icon=”0″ icon_closed=”0″]We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy listed here. If your order qualifies for exchange please email us at [email protected] along with your order number and reason for exchange. Refund will be given if we do not have replacement product available.[/vc_toggle][vc_toggle title=”I received a defective item what should I do?” icon=”0″ icon_closed=”0″]We thoroughly check all products under CCTV before dispatch. If on a rare occasion you received a defective item please immediately email us at [email protected] (within 24 hours) of receiving the product along with Digital Pictures with all possible angles. Once approved and verified , we will arrange for an exchange of the material and inform you about the same. If replacement is not available we will give you an option to get Store Credit or money back to your original mode of payment in lieu of defective product.[/vc_toggle][vc_toggle title=”Will all products have Designer branding on the box or package received?” icon=”0″ icon_closed=”0″]Yes – almost every item that we ship will have branding of the designer on the packaging. This ensures customer trust and we understand its really important and satisfying while buying Originals. However – on rare Occasion there is no branding on the material or packaging supplied by the designer. This does not mean that you received a REPLICA. Its our promise and Guarantee to you that if you ordered an Original – you will 100% get an Original product as we take customer trust very seriously.[/vc_toggle][vc_toggle title=”What will not be considered as a “defect“?” icon=”0″ icon_closed=”0″]What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. You can learn more about it here.[/vc_toggle][vc_toggle title=”What if the product color varies?” icon=”0″ icon_closed=”0″]We ensure hat the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, The Fashion Station Do not accept responsibility for variances in color or style.[/vc_toggle][vc_toggle title=”Will I get the Tassels , Buttons etc along with the material?” icon=”0″ icon_closed=”0″]Yes and No! They are provided by us only if they are supplied by the Designer. Usually tassels and other accessories are shown in the Product Image only during photo shoot and are not supplied with the material. Very a few designers will supply these “Extra” items along with the dress material. Btw – its not hard for the tailor to add it for you at the time of stitching.[/vc_toggle][vc_toggle title=”I did not receive product Image along with the dress material. Is it normal?” icon=”0″ icon_closed=”0″]Normally – all designers provide product image along with the product. On rare occasion product image is not supplied by them. In this case we recommend that you take a print of the image or download the image in your phone and show it to your tailor for stitching purpose.[/vc_toggle][vc_toggle title=”How will I get my refund ?” icon=”0″ icon_closed=”0″]
- Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle.
- Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
- Refunds for orders placed via Paypal are done via Store Credit only.
However- EXTRA Buttons , Panels, tassels etc which are not supplied by the designer in original box but shown in model picture for photography purpose will not be added at time of stitching. We can only add these extra accessories only if supplied by the designer or if they are available in Local Indian Market with matching color , fabric etc. Also -Pattern shown in Image can only be made if there is sufficient amount of Fabric available. Sometimes – Patterns given in Image are only for Photography purpose and it is difficult to make it similar during stitching. Please be assured that we will try our 100% to match stitching material to look like given in Image but there can be limitations for reasons beyond control.[/vc_toggle][vc_toggle title=”Do you provide full sets for wholesale?” icon=”0″ icon_closed=”0″]Yes. Please whatsapp us at +917861882882 for any requirements of complete sets. We do not provide any special discount to re-sellers on single pieces.[/vc_toggle][vc_toggle title=”Will I get exactly the same product as mentioned in the Picture?” icon=”0″ icon_closed=”0″]The answer is Yes. It will be the same. However – there may be slight difference in shade between the product shown in Image and the actual product received. Please bear in Mind that sometimes some additional accessories given in picture may not be the part of the actual product.
[/vc_toggle][vc_toggle title=”Are the Products listed on your website stitched ?” icon=”0″ icon_closed=”0″]No. Except for the Indian Kurtis – All products are unstitched dress material.[/vc_toggle][vc_toggle title=”Are Taxes included in the Price?” icon=”0″ icon_closed=”0″]Yes – Listed price is inclusive of the GST.[/vc_toggle][vc_toggle title=”What is your store currency?” icon=”0″ icon_closed=”0″]All products are shown in the Indian National Rupee. (INR).[/vc_toggle][vc_toggle title=”Do you have a Mobile App?” icon=”0″ icon_closed=”0″]Yes- We have an app for both iOS and Android. You can download from here.[/vc_toggle][vc_toggle title=”Do you provide discount on Bulk purchase?” icon=”0″ icon_closed=”0″]Yes- we provide discounts only on Full Sets. To get best offers – Please contact our wholesales team at +917861882882[/vc_toggle][vc_toggle title=”Do you provide discount for first time buyers?” icon=”0″ icon_closed=”0″]No. But when you place an order – We will send you a Discount Coupon Code in your email which you can use when you place the order next time.[/vc_toggle][vc_toggle title=”Why has my COD facility suspended?” icon=”0″ icon_closed=”0″]We believe in 100% fair trade practice. Your COD facility may be suspended if you did not accept the “Confirm COD Order” delivery. We have clearly explained the reason for this kind of policy here.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Further Questions ? Email us at [email protected] or you may also whatsapp us at +917861882882.[/vc_column_text][/vc_column][/vc_row]